At OkioMart, we are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy to understand how and when your items will arrive.


1. Order Processing Time

  • Orders are processed within 1–3 business days after payment is received.

  • Orders placed on weekends or holidays will be processed on the next business day.


2. Shipping Methods & Delivery Times

We offer multiple shipping options based on your location and preferences:

Shipping OptionEstimated Delivery Time
Standard Shipping5–10 business days
Expedited Shipping2–5 business days
International Shipping7–21 business days (varies)

Note: Delivery times are estimates and may vary due to location, holidays, or unexpected delays.


3. Shipping Rates

  • Shipping charges are calculated at checkout based on your location and selected shipping method.

  • Free shipping may be available for qualifying orders (e.g., over a certain amount or during special promotions).


4. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number and link to monitor your delivery status.


5. Shipping Restrictions

  • We currently ship to [insert countries/regions].

  • We do not ship to P.O. boxes, military addresses (APO/FPO), or restricted zones.

  • Certain items may have shipping restrictions due to size, weight, or regulations (e.g., hazardous materials).


6. Delayed or Lost Packages

While we strive to deliver on time, delays may occur due to weather, customs, or carrier issues. If your order is delayed or lost:

  • Contact us at [Insert Email] with your order number.

  • We will work with the shipping carrier to resolve the issue as quickly as possible.


7. Damaged Items

If your package arrives damaged, please contact us within 48 hours of delivery with:

  • Photos of the package and damaged items

  • Your order number

We’ll arrange for a replacement or refund as needed.