At OkioMart, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please read our Refund & Return Policy carefully to understand your rights and our practices.


1. Returns

We accept returns within [7/14/30] days of the delivery date (choose your preferred period). To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition you received it.

  • You must provide a proof of purchase (order number, receipt, or invoice).

Non-returnable items include:

  • Perishable goods (e.g., food, flowers)

  • Personal care items (e.g., beauty products, hygiene products)

  • Digital products or downloadable items

  • Gift cards or sale items (unless defective)

To initiate a return, please contact our support team at [Insert Email] with your order details and reason for return.


2. Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original method of payment within [5–10 business days].

  • If your return is not approved (e.g., used, damaged, or missing components), we will notify you via email.


3. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, email us at [Insert Email] with photos and order details.


4. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

  • Shipping costs are non-refundable unless your return is due to a mistake on our part.


5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within [48–72 hours] of delivery with clear photos and a description of the issue. We’ll resolve it quickly by offering a replacement or refund.